Helpdesk Portal

Purchasing & Licensing terms 13

• How can I update from PhotoScan to Metashape, is it free?
• How to try full Metashape (PhotoScan) functionality before buying
• How to purchase Metashape license
• How Educational license differs from a full license
• Difference between Node-locked and Floating licenses

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License activation 9

• "Can't Write License" error during activation on Mac OS X
• How to move (transfer) an Agisoft Metashape license to another computer
• How to create an offline activation request file
• How to uninstall Agisoft Metashape
• What to do with the license, when planning to update OS or upgrade hardware

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Common problems in Metashape 4

• Exported DEM in TIF format appears to be black&white when opened in external software
• When exported model is opened in MeshLab the texture is not applied
• Model exported to PDF format doesn't open and shows only blank page
• Orthomosaic has been generated properly, but export fails

Image Capture Tips 5

• General tips
• Aerial survey tips (with a fixed-wing UAV)
• Aerial survey tips (with a rotor-wing drone)
• Close-range objects scanning
• Full body/head scanning capture tips

Masking 2

• Masks
• Masking from background

Coordinate systems 2

• How to use height above geoid for the coordinate system
• Conversion between the coordinate systems

Network processing 3

• How to configure the network processing
• Is network processing supported in Standard and/or Professional edition
• How many licenses are required for network processing

Agisoft Cloud 4

• Personal account in Agisoft Cloud
• How to process a project in the cloud
• How to visualize & share processing results
• How to manage cloud projects

Hardware, drivers, visualization 4

• General information related to GPU processing
• NVIDIA graphic card is not recognized on Mac OS X in GPU preferences tab
• Photo and Ortho view is not responding, toolbar disappears
• How to configure OpenGL for Agisoft Metashape GUI mode on the cloud instances with GPU

Python scripting 9

• Where to find general Python scripts for Metashape (PhotoScan) Professional
• How to run the script in headless mode from the command-line
• How to run Python script automatically on Metashape Professional start
• How to install external Python module to Metashape Professional package
• How to install Metashape stand-alone Python module

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