Helpdesk Portal

Licensing terms 6

• End User License Agreement (EULA) for Agisoft Metashape Professional edition
• End User License Agreement (EULA) for Agisoft Metashape Standard edition
• Difference between Node-locked and Floating licenses
• How Educational license differs from a full license
• Licensing for the network processing

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License purchase 7

• How to try full Metashape functionality before buying
• How to purchase Metashape license
• How to update Metashape Pro to the new version
• How can I update from PhotoScan to Metashape, is it free?
• Can my license be transferred / sold if I’m not planning to use it in the future?

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Node-locked license activation 6

• "Can't Write License" error during activation on Mac OS X
• How to create an offline activation request file
• How to move (transfer) an Agisoft Metashape license to another computer
• How to uninstall Agisoft Metashape
• What to do with the license, when planning to update OS or upgrade hardware

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Floating license activation 7

• Floating license activation procedure
• How to borrow the floating license for the offline work
• Which RLM server version can be used for the floating license option
• How to run floating license server as a system service
• How to run floating license server on VM (virtual machine)

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Image capture tips 6

• General image capture tips
• Aerial survey tips (with a fixed-wing UAV)
• Aerial survey tips (a rotor-wing drone)
• Close-range objects scanning
• Full body/head scanning capture tips

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Hardware, drivers, visualization 6

• General information related to GPU processing
• Memory requirements for processing operations
• Does Metashape work on Apple M1 architecture?
• Photo and Ortho view is not responding, toolbar disappears
• NVIDIA graphic card is not recognized on Mac OS X in GPU preferences tab

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Common problems in Metashape 6

• What do some error messages in Metashape interface mean?
• What to do, if Metashape crashes?
• Exported DEM in TIF format appears to be black&white when opened in external software
• Orthomosaic has been generated properly, but export fails
• When exported model is opened in MeshLab the texture is not applied

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Algorithms 1

• References list

Coordinate systems 3

• How to use height above geoid for the coordinate system
• Reference links and description for supported Geoids formats
• Conversion between the coordinate systems

Masking 4

• Masks
• Masking from background
• Aligning turntable photos with background suppression from single mask in Agisoft Metashape
• Volumetric masking for depth maps based mesh generation

Network processing 3

• How to configure the network processing
• Is network processing supported in Standard and/or Professional edition
• How many licenses are required for network processing

Agisoft Cloud 8

• How to process a project on the cloud
• How to manage cloud projects
• How to work with web viewer
• How to share processing results
• How to use cloud for visualization of locally processed projects

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Python scripting 9

• Where to find general Python scripts for Metashape (PhotoScan) Professional
• How to run the script in headless mode from the command-line
• How to run Python script automatically on Metashape Professional start
• How to install external Python module to Metashape Professional package
• How to install Metashape stand-alone Python module

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Other languages 1

• Материалы на русском языке