Helpdesk Portal

Licensing terms 6

• End User License Agreement (EULA) for Agisoft Metashape Professional edition
• End User License Agreement (EULA) for Agisoft Metashape Standard edition
• Difference between Node-locked and Floating licenses
• How Educational license differs from a full license
• Licensing for the network processing

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License purchase 8

• How to try full Metashape functionality before buying
• How to purchase Metashape license
• How to update Metashape Pro to the new version
• How can I update from PhotoScan to Metashape, is it free?
• Can my license be transferred / sold if I’m not planning to use it in the future?

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Node-locked license activation 7

• How to create an offline activation request file
• How to move (transfer) an Agisoft Metashape license to another computer
• How to uninstall Agisoft Metashape
• Metashape Standard license activation on macOS for multiple users on the same computer
• What to do with the license, when planning to update OS or upgrade hardware

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Floating license activation 10

• Floating license activation procedure
• How to create offline activation request for the floating license server activation
• Frequent floating license activation mistakes
• How to run floating license server as a system service
• How to borrow the floating license for the offline work

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Image capture tips 7

• General image capture tips
• Aerial survey tips
• Terrestrial shooting scenario
• Close-range objects scanning
• Full body/head scanning capture tips

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Masking 6

• Working with masks
• Masks from background photos
• Aligning photos with background suppression from single mask
• Volumetric masking for depth maps based mesh generation
• Automatic background masking using custom script

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Common problems in Metashape 6

• What do some error messages in Metashape interface mean?
• What to do, if Metashape crashes?
• GPU-related crashes in Metashape
• GPU error messages - possible solutions
• Troubleshooting about usage on Linux

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Import and export problems 7

• Brightness & contrast for orthomosaic export
• Orthomosaic export fails
• Exported mesh becomes less detailed and ripples
• When exported model is opened in MeshLab the texture is not applied
• Import video issues

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Hardware, drivers, visualization 7

• General information related to GPU processing
• Memory requirements for processing operations
• Does Metashape work on Apple M1 architecture?
• Recommendations when choosing new hardware for Metashape
• How to configure OpenGL for Agisoft Metashape GUI mode on the cloud instances with GPU

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Coordinate systems 4

• What to do if you need to use an existing geoid on another datum
• How to use height above geoid for the coordinate system
• Reference links and description for supported Geoids formats
• Conversion between the coordinate systems

Network processing 3

• How to configure the network processing
• Is network processing supported in Standard and/or Professional edition
• How many licenses are required for network processing

Agisoft Cloud 9

• Plans & billing
• How to process a project on the cloud
• How to manage cloud projects
• How to work with web viewer
• How to measure and annotate your projects

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Python scripting 11

• Where to find general Python scripts for Metashape (PhotoScan) Professional
• How to run the script in headless mode from the command-line
• How to run Python script automatically on Metashape Professional start
• How to install external Python module to Metashape Professional package
• How to install Metashape stand-alone Python module

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Algorithms 1

• References list

Agisoft Viewer 4

• How to install and customize Agisoft Viewer?
• How to add 2D/3D data to Agisoft Viewer?
• Measure and Drawing tools in Agisoft Viewer
• How to create a playlist for a presentation?

Other languages 1

• Материалы на русском языке