The platform is currently experiencing a temporary issue with its payment processing system, preventing new purchases, subscription upgrades, and processing time packages. To mitigate the impact on users, all active subscriptions are being extended for free until the issue is resolved. The team is actively working on a solution and will provide updates to users as soon as the issue is fixed. For assistance, users can contact support at support@agisoft.com.


New here? Take a look at the Quick start guide.

You will learn:

How to Sign Up


To sign up for an account in Agisoft Cloud:

  1. Open https://account.agisoft.com/register,
  2. Fill in your personal information and credentials,
  3. Make sure that you've read and agree with our terms of service,
  4. Click on the Sign Up button.


Please note that after signing up for an account it is impossible to change the email address associated with it. 


 


Check your inbox for an email with Registration confirmation subject from noreply@cloud.agisoft.com, open it and click on the Activate my account button. 

How to manage plan and bliing


Plan and billing management is available at https://cloud.agisoft.com/.


On the main page you can see the information about:


  • Current plan - defines terms of service and initial resources availability.
  • Storage -  an in service resource that is required to upload, generate and store data in the cloud. 
  • Processing Hours - an in service resource that is only required to perform photogrammetry processing in the cloud.



Detailed information on plans and terms of services available in the "Plans & billing" article.


What takes up storage space?


All data that is uploaded into the cloud, generated in the cloud or created in the cloud by you takes up storage space.


Upload project

When you upload the project into the cloud all data related to it including: .psx file, project files directory, project related images; is uploaded into the cloud and takes up space on your cloud storage.


Process project

When you process the project in the cloud a new data (processing results) is being generated and stored in project files directory, this data takes up space on your cloud storage. In addition after each processing a processing reports and log a being generated and take up space on your cloud storage


Publish project

When you publish the project a copy of each processing result in a web optimized format is being generated,  this data takes up space on your cloud storage.


Upload dataset

When you upload a geospatial dataset into the project, it source file takes up storage space, moreover a copy of a source file in a web optimized format is being generated, this data takes up space on your cloud storage.


Create & edit dataset (vector layer)

Vector layers that a created via web viewer take up storage space as well as other datasets, but unlike the other datasets only source file of a vector layer is being stored in the cloud.

What takes up processing time?


Processing time is only required for performing photogrammetry processing in the cloud and is being charged per minute of computing nodes operating. Time that is spent for data transferring and other operations is not taken into account when charging.

Free Plan


Free Plan is only intended for trial and educational usage and strictly prohibits usage of the service for commercial purposes.


By default new users start operating under free of charge Free Plan terms of service that offers limited storage space and limited processing hours package renewing each calendar month. 


Upgrade of storage space capacity or purchase of processing hours packages in addition to the provided free as a free tier is not available. 


At any time you can subscribe to the Commercial Plan and select sufficient storage space option and in case of need to perform photogrammetry processing in the cloud - a suitable processing time package.


Subscribe to Commercial Plan

To subscribe to Commercial Plan:


1. Click on the Change button next to the plan name in the bottom left corner of the window.



2. Review plans conditions and click on the Upgrage button to continue.


In case you have not filled in your personal information, fill in you Country, Region, City, Postal code and Billing address and click on the Proceed button in a pop-up. 


3. Select the storage space option that is sufficient for you needs. If you plan to use cloud processing service. click on the Add+ button and select the processing time package. 


4. Review selected options, adjust if needed and click on the Proceed button. 


5. Select prefered payment method and follow the instructions to complete the payment.


 Please note that if you check in the "Securely save payment details for future use" option, subscription fees will be charged automatically until you cancel the subscription.


Commercial Plan


Commercial Plan is intended for any type of usage, including usage for commercial purposes, that is allowed according to the terms of service .


In case you need to use the service for commercial purposes, you have to subscribe to paid Commercial Plan terms of service, that is offered on a monthly subscription basis with cloud processing service paid separately on a pay-per-use basis.


Upgrade storage capacity

To upgrade storage capacity:


1. Click on the Configure button next to the Storage label in the bottom left corner of the window. 


2. Select storage space option you are interested in and click the Proceed button.


3. Select prefered payment method and follow the instructions to complete the payment.

Purchase processing time packages

To purchase a processing hours package:


1. Click on the Buy button next to the Processing label in the bottom left corner of the window. 


2. Select processing hours package you are interested in and click the Proceed button.


3. Select prefered payment method and follow the instructions to complete the payment. 


Downgrade storage capacity

To downgrade storage capacity:


1. Click on the Configure button next to the Storage label in the bottom left corner of the window. 


2. Select storage space option you are interested in and click the Schedule subscription downgrade button.


Unsubscribe from Commercial Plan


To unsubscribe from Commercial Plan:


1. Click on the Change button next to the plan name in the bottom left corner of the window.




2. Click on the Schedule downgrade button to continue.

3. Review plan downgrading conditions and click on the Downgrade button.

How to access invoices


On the Invoices page, you can access the invoices issued when making purchases in the service. 


To access the invoice click on its context menu next to the status icon and click on the Open in new tab button. 



How to change personal information and password


Manage personal information


To change your profile information open your account, switch to Personal info page, input new values into the corresponding fields and click on the Save changes button.


Manage password


To change your password open your account, switch to Security page, input new values into the corresponding fields and click on the Save changes button.


Rate the platform

We would appreciate it if you take a short survey on your experience with the platform so we can continue improving it with regard to your feedback.


Survey link: https://forms.gle/C3DMcFwiY6aPWXo76

Next steps