Import and export problems

This section contains the articles related to the common issues and problems related to the import and export operations in Metashape

Brightness & contrast for orthomosaic export
For a more convenient display of the objects in the Model view, it is possible to adjust image brightness and contrast in Set Brightness dialog window avail...
Fri, 25 Feb, 2022 at 1:10 PM
Orthomosaic export fails
Please consider image formats limitations, when exporting large scale orthomosaic from Metashape Professional: TIFF format doesn't allow to save fi...
Fri, 25 Feb, 2022 at 1:11 PM
Exported mesh becomes less detailed and ripples
When exporting a model in the wrong coordinate system, the coordinates of the final model may be roughened (values are truncated). Such model, when re-impor...
Fri, 25 Feb, 2022 at 1:14 PM
When exported model is opened in MeshLab the texture is not applied
At first, make sure that the texture has been generated in Agisoft Metashape via Workflow menu > Build Texture option. Then check on Save Texture option ...
Fri, 25 Feb, 2022 at 1:24 PM
Import video issues
The import video procedure is using system video codecs to extract the frames from the video sequence, so sometimes Import Video operation doesn't work...
Tue, 1 Feb, 2022 at 3:48 PM
Model exported to PDF format doesn't open and shows only blank page
Make sure PDF viewer is able to open 3D-PDF documents (for example, use the latest version of Adobe Acrobat Reader) and the polygon count number/texture atl...
Fri, 25 Feb, 2022 at 1:27 PM
Exported DEM in TIF format appears to be black&white when opened in external software
Digital Elevation Model (DEM) exported from Agisoft Metashape Professional uses floating point TIFFs. Most standard image viewers and editors can not recogn...
Fri, 25 Feb, 2022 at 1:28 PM